*update- not great* Just stopped connecting to phone/ Alarms disabled – SleepMapper Review

**updated 2/3/20 Philips responded with advice to try everything already listed in my efforts to fix this problem. I‘m guessing I was given a pre-written generic response that they are giving to everybody.. because they are suggesting everything I’ve already tried. I have to wonder if there is a fix for this on their side? It is clearly not operator-error when there are SO many of the same issue everywhere. No guys, my WiFi is not weakly connected to my phone. Solid connection here...** I have the iPhone 11 pro and the Device just stopped connecting to my phone one day. I bought this device to help me wake up for school and it stopped working the night before my FIRST DAY!!!! The sleepmapper device working fine for several months and just stopped, causing my alarm to not go off and so woke up late for class on my FIRST FREAKING DAY! Now I can’t get the sunrise/alarm function to work and I’m back to relying on my phone which unintentionally wakes up my husband. My husband and I have tried everything to fix this MASSIVE issue: -Deleting & reloading app -Hard Reset -Reset WIFI -Unplugging/plugging device back in -Troubleshooting in app/on Website -Change WiFi from 4GE to 5 and back -Looked for pending updates on iOS or Philips????? (none) -WiFi/phone connection works just fine. And then we did this again 3 more times. C’mon Philips, fix your stuff. I paid $200 for this. *will change rating and post if issue is ever resolved.*
Review by We have a dog on SleepMapper.