One star is generous – Yelp: Food, Delivery & Reviews Review

My issues are more with the company than the app itself. As a bar manager, I was getting weekly calls from Yelp trying to get us to buy advertising. I repeatedly told them we were not interested and to stop calling. They continued to call and some calls were threatening in nature, implying that if we did not advertise, our ratings could slip. Sure enough, we saw MANY five star ratings head straight to the “not recommended reviews” section, where they were not featured not could they affect our ratings. However, fake and false reviews were kept. Imagine kicking out or cutting off an overserved customer, only for them to leave false, spiteful reviews. Several examples include a woman who, after she angrily confronted a vet with his PTSD service dog, was asked to leave; a man caught vandalizing bar property and banned from returning; a couple who came into our 21+ establishment with a BABY and were asked to leave three times before complying; a drunk woman who, when refused further service, refused to pay, broke a glass, and threw things at the bartender. Yelp is an outlet for whining piss babies who cannot be responsible for their actions and want someone to blame when the customer is no longer right- an outlet for when Karen gets shut down by the manager. Yelp is harmful to small, local businesses who cannot afford advertising.
Review by ErinShadie on Yelp: Food, Delivery & Reviews.