SmartThings has issues – SmartThings Review

1. No Keypad, no way to have multiple keypads. a. Having a keypad is helpful when the app isn’t working. 2. No way to have your own wallpaper. 3. Motion sensor disconnect. a. Always updating with temperature. b. Can’t go back further than 24 hours in history. c. No way to customize, like omitting temperature updates. d. Looses connection with hub even if it’s 10 feet away. 4. Multipurpose door sensor a. Always updating with temperature. b. Can’t go back further than 24 hours in history. c. No way to customize, like omitting temperature updates. d. The CR2450 batteries go dead at 32% or 7 months. 5. No way to program individual actions between arm & stay. 6. No smartcare in new app. 7. No way to shut off individual Smartlighting automations it’s all or nothing. 8. Honeywell Thermostat lacking functions. a. You have to go back in history to see humidity b. Auto heat and Auto cool are the same thing. c. Changing temperature through the SmartThings app causes a permanent hold on the Thermostat which permanently disengages any schedules you have set through the Honeywell app. d. Custom automation doesn’t work with Thermostat example: if movement detected put at a certain temperature because if this happens it again disengages your set schedule in the Honeywell app and puts the thermostat in permanent hold. 9. If your selling this as a security system it needs to be a security system. 10. “Presents Sensor’s” battery only lasts a month. Goes dead when you need to get into house. “Need that key pad...” 11. I’ve tried to explain these issues to the support team for over a year. They don’t get it and at this point I have to pick my battles with the SmartThings team. 12. This system has the potential to be a great system IF SmartThings would incorporate the old app (that everyone seems to love) and the new app which is lacking in so many ways. 13. SmartThings needs to listen to people that post on this review page better because calling in with these issues obviously doesn’t work. I really don’t understand what the delay is in getting all this taken care of????? Take a page from the Iris by Lowes. There app and functionality made better sense. 14. Takes 28 seconds to fully load app before you can start navigating and disarming or arming the system, etc. There’s got to be a faster way to load this app!!!!! I live in the north and to stand outside for an additional 28 waiting for the app to load is weird, did I mention you should be able to have a keypad........
Review by Nickdevilletwo on SmartThings.