Never showed – MDLIVE Review

I logged on and signed up for an appointment. 5 minutes until the appointment was to start, I logged on and into the “waiting room” and have been waiting for 25 minutes since the appointment was so start and no one ever showed. I never received a “hey sorry, need to reschedule” or “just a few more minutes” notification or text. Update: 25 minutes after the start time- I received an automated call (while still looking at the waiting room screen) to say I missed the appointment that I’d been waiting to start since 5 minutes before the said appointment. Clearly it’s not an app meant for medical appointments.
Review by hhgail on MDLIVE.