Doesn’t download and can’t get a refund – Reports+ for Instagram Review

I was using this app a year ago. It was working fine (I paid for the upgrade). I haven’t been using this app for at least a year now because it doesn’t download (but I am still paying for it as the payment is automated). I tried to get a refund but the app doesn’t allow me to get my money back. It is not good business practice if you can’t even get a refund. I’m really upset about this because they renewed the payment recently. I’m afraid that they will keep charging me.
Review by calliope.love on Reports+ for Instagram.