Does not fit the screen/cannot buy new packs – Laddergrams Review

I really enjoyed the sample levels. However a few issues. One problem is that I cannot see the top of the screen. I am on an iPhone XR and the header of the puzzle is cut off. I could deal with this, but I cannot actually buy any new packs. Every time it says it cannot connect to internet. I’ve deleted and redownloaded but to no avail. I’m disappointed because I really like the premise of this app and I cannot find anything similar on the App Store :( Please help me, I really want to do the puzzles. I would love to rate this app five stars but I want to get the developer’s attention. I’m very sad.
Review by sad word puzzle user :( on Laddergrams.