HELP – Greyhound: Buy Bus Tickets Review

I need a refund because when I tried purchasing a ticket on the greyhound website, at checkout when I confirmed the payment, the page loaded as an error saying “access denied” the site never confirmed my payment nor trip. I refreshed my page and tried again the site still read “access denied... you don’t have permission to access” I then go into the app to complete the purchase, I checked my bank account and you charged me twice but never confirmed the 1st transaction. I even have a picture of the system message.
Review by Afya20 on Greyhound: Buy Bus Tickets.