TERRIBLE SERVICE – Greyhound: Buy Bus Tickets Review

On December 14th I booked a ticket round trip from New York to Harrisburg, PA station for my brother in law. And his bus arrived to Harrisburg on time however he was not to happy with his service back to New York. His bus was suppose to depart Harrisburg, PA 12/18/2019 at 10:35am from Harrisburg and arrived to NY at 4:10 PM and it didn’t leave Harrisburg, PA til 3 hours later and it only took him to Philadelphia, Pa. My brother in law didn’t leave til 2 o’clock and had to be at a very important event in NY that caused him to lose out on a great opportunity. I’ve spoke with a lady named Cacavillo or Cavillo from greyhounds customer service and she was not a great help at all. She refused to refund me half of my payment and only offered $9 to compensate for the 3 hour delay and mind you my brother in law didn’t get to NY til 11 o’clock because he had to take the taxi from Philadelphia and that is not okay. The bus was suppose to take him to NY not just to Philadelphia. Never take Greyhound!! They have the worse service ever!
Review by icyyszn on Greyhound: Buy Bus Tickets.