Terrible Service! – Nordstrom Rack: Shop Deals Review

I ordered an item almost 5 weeks ago and it has not been delivered yet. I contacted Hautelook/Nordstrom Rack about the issue several times and they have done nothing to alleviate the situation. Their shipping service they use - OnTrac is impossible to get in contact with, every time I’ve tried to contact them all their phone lines are busy and it hangs up on me. Everyday it has a new notification the shipment has been delayed. I’m beginning to wonder if I’ll ever get my package. Why would they partner with such a terrible carrier? I’m never ordering anything from them again.
Review by pmatwell on Nordstrom Rack: Shop Deals.