Extremely slow and stupid system – talabat: Food, grocery & more Review

The app used to be good with fast deliveries. However, the the past year they’ve declined significantly. Every single time i order, my order gets stuck in the “order placed” status instead of moving to the “preparing” status. And it’s always the same excuse when i contact them, which is that they’re still looking for a driver. The dumbest part is, they don’t send the order to the restaurant until they find a free driver. This is stupid!!! It slows everything down!!! It toes forever until they find a driver and then i have to wait for the restaurant to prepare the food only because they didn’t send the order as soon as it was placed! The ideal system would’ve been to send the order immediately to the restaurant and by the time they find a driver, the restaurant would’ve made progress in preparing the food. And when I contacted them about this suggestion, they completely refused it and claimed that it’s to prevent loses with the restaurants. That makes zero sense!!! The driver would’ve eventually been assigned anyway, so there won’t be any loses! Not to mention the constant forced ads on the app that are plain annoying.
Review by Catbooster on talabat: Food, grocery & more.