DOES THIS WORK WITH iOS 13? READ ON – Bluetooth MIDI Connect Review

KORG makes great hardware and software but has horrible customer support and communication. This is an example of how to ruin a brand with offensive customer user experience and insult professional musicians who spend thousands of dollars on KORG hardware and software. It’s not rocket science to understand that software updates can cause temporarily bugs when iOS has a major update. But when a large company like KORG with millions of dollars at stake when compaabihlity issues arise during updates it concerns me to continue to support their products. When they fail to respond to these issues, or worse in their case flat out ignore their own support section at their official website by not even acknowledging from the many customers confirming that after iOS 13 update all of KORG bluetooth devices failed to connect. It becomes a even more of a concern that nearing 2020 a company like KORG doesn’t understand of why customer and user experience is more important then ever, more so with musicians whom rely on the investment they made by choosing KORG over other products in this highly competitive industry. We make our living with the dependence of having hardware to work and when it breaks at we expect to at least understand that the company acknowledges the bugs and keeps customers in the loop of patches etc. Holiday season is busy with purchases and live performances. You know there is a huge problem when you go and read KORG support forum threads and see other musicians helping out other KORG customers whom just purchased new hardware in the past 30 days, only to realize that the hardware was not compatible like it states all over KORG slick marketing. Now after spending hours of time trying to search for a solution and talk with other KORG users we only find that this app has been updated to fix the issue by reading a reply from the developer by a user review? Huh. KORG who spend massive amounts on app software development doesn't understand how to post updates to APPLE app store here? My suggestion is that KORG should put the update release notes at the top of this app description like APPLE requires all other app developers to do. So if any developers are reading this please go take care of your customers and stick a update on top of your support page to the link of this update here, acknowledging that this app here has been updated and fixes the bluetooth iOS13 connection issues. Then post this release info on your app page listing what has been changed in this update release including the fix to the Bluetooth issues. Customers shouldn't have to go through all this wasted time and energy with this anxiety trying to find information when simple communication and proper release notes to app updates is takes one minute as we all understand with updates bugs happen . But failure to acknowledge leaves us in the dark. I rarely ever write reviews but having to watch another musician experience a panic attack on stage because of hardware failure like I witnessed last Sunday at my church motivated me to to reach out to the developer. In his case his ipad pro updated the eve before apparently and then failed a connection to his KORG AIR device. Without having any iOS update notifications that this app here has an update to fix the bug, I watched him scramble plugging his firewire/camera dongle cable. Instead of him spending hours trying to fix this, after the service I immediately found him and told him that he just needs to come here and redownload this app to fix the issue, even though there is no mention of it. We both chuckled when I told him that I immediately understood the look on his face as he scrambled to find his dongles when I noticed the KORG labels on his hardware. Not a good look for KORG brand in the outrage era of social media during the holidays.
Review by afektmedia on Bluetooth MIDI Connect.