Terrible customer service; app needs updated – TotalHRWorks Review

The app is super easy to use and navigate! Thanks to the company I work for they helped me set up my account and looking over my schedule has never been easier! Plus the convenience of being able to request time off whenever. I do however think that the design of the app is outdated. Their is no option for Touch ID/Face ID, the screen ratio is off if you have any of the larger screen iPhones. Will we be seeing any updates to have it optimized for the iPhone X models? Update: I reached out to Kronos to see if they could update the app. The opened a ticket for me back in September and I just received an email saying the closed the ticket and did not even comment on it. HORRIBLE customer service...
Review by jamesleeblank on TotalHRWorks.