Developers illogical request and screw up on help page – Ark of War: Aim for the cosmos Review

7p provides incorrect and late information and doesn't provide any resolution. I had an issue with a recent event. At 11am PST a couple days before event ended, I opened 100 red super equipment chest to receive the yellow notification that states my probability of getting the event item needed for exchange is higher. Just like how I got my previous item the day before (which is normal). So after getting the yellow notification, I continued to open more chest for the drop. At 110 the notification disappeared. I thought it was just a simple error. So I opened more. But the notification never came back. Checked my inventory and I never received the drop. I contact devs through help page. They informed me when the yellow notification comes up my probability will increase to get the drop. Once I receive the drop the notification will disappear. They asked me to send a SS of the issue and will look into the issue. I don't know how to send an SS of a notification that disappeared already. I didn't know the notification would disappear in the first place before getting my item so I didn't take an SS of the before. So I just resent them the image of my super chest no longer having the yellow notification which I sent along with my first contact to them. Since they are looking into it and can pull up all my data from their logs, I waited for a reply with a solution/update. I contacted them multiple times to get an update, but did not hear back. I did not receive a reply until after the event ended. The reply Arsiel sent me was at 12:44am stating that 7p provided incorrect information about the yellow notification. Stated they do not know when the yellow notification will actually appear or disappears. Told me to keep trying to open boxes before the event ends and they pity that I did not receive the item this time. The event ended at 12:00am, 44 minutes before I received the reply. I loss the 115 boxes plus 125 boxes from the first run. Hoped for 7p to assist me on the issue since they were looking into it and confirmed that I should get the item before the notification disappeared. But in the end I was provided false promises. 7p just gave me incorrect and late information along with their pity for me not getting the item.
Review by Customer_2019. on Ark of War: Aim for the cosmos.