This app is only useful when one does not use it. – TUDN: TU Deportes Network Review

Few months ago I downloaded the app to watch Euro 2020 soccer games. In the past I watched through this app few games, so I wanted to get assurance that the game I wanted to see; Israel vs. Poland will be transmitted live through the app. In the morning of 11/16/19 I logged-in to find out if the subject game will be transmitted live. After entering tab: En vivo I got the confirmation that in fact the game will be available to watch live. There was no disclaimer or conditions that would preclude me from watching the game. In fact as Verizon fios cable subscriber in the past I watched other Israeli and Polish EURO 2020 qualifiers’ games through the app. When the game was scheduled to start I opened the app and selected En vivo tab and selected the game. Rather than loading the game the phone screen, I planned to watch the game, showed me page that asked me, in Spanish language, to enter my name and my e-mail address. After entering required information I received the message (loosely translated from Spanish; I do not speak Spanish so I needed to ask for the translation) informing me that we (supposedly TUDN) are working to resolve the problem and contacting your (my) cable provider (Verizon fios). Message also wished me great experience in the future. You can only imagine how disappointed I was not only because I could not see the game, but also (but may be even more) because of the message that wished me great experience in the future. I did not care about the future; at that moment I cared only about the present because the game was being played now not in the some kind of future. Does not help also that there is no physical person who could be contacted to talk to about the problem. PS I contacted Verizon fios to hear their part of the story only to find out that in fact I was entitled to see this particular game on my mobile device, since I am subscribing to Deportes channels through the Verizon fios. As I have determined, this app is only useful when one does not use it. Regards, R.S.
Review by @very_happy on TUDN: TU Deportes Network.