I bought The package Checkmates for beginners – Chess Trainer Review

I bought this are other packages so my daughter can practice, she still has 68 problems to solve and now, she cannot access them, it show that we have to buy the package again. Her user ID is Shrake and she has 2096 points, now she cannot continue, since she cannot access the other packages either. What's going on? We paid for them.
Review by bogarguz on Chess Trainer.