Game crashes will not open – Neopets: Legends & Letters Review

I was really enjoying this game, but after two days of trying, the app refuses to load past the opening screen. I have tried uninstalling multiple times and every time it starts working as normal until I try to recover my account, which then freezes after a successful login when it asks me to rate the game. I do not know what to do to make it work, I want to give the game five stars but I can’t even play it.
Review by Alikatzen777 on Neopets: Legends & Letters.