Not reliable and poor performance is normal. – BlackBerry Work Review

App frequently fails. Critical updates fail to fix things. Removing the app and reinstalling means you lose your critical files saved to Docs. Even running diagnostics causes the app to crash. Overall find the app very cumbersome to use - working within the app doesn’t feel like things just flow naturally (hoops you have to jump through to do simple things). For example, to organize your docs you can’t just click and drag file into new folder or select and be offered a “move” option - you have to save it to new folder then delete the duplicate from the original spot. Poorly thought out application.
Review by WCM78 on BlackBerry Work.