Great for collecting data with one huge problem – Xactimate Review

Our office has implemented iPads in the field for our adjusters. We want to use one program to capture all claim-related data. Xactimate for iPad seemed to be the solution. We are very happy with how the application works but there is one huge design flaw. The mobile app does not resize photographs. It’s taking and attaching full sized iPad photographs to the ESX file. So you end up having huge file sizes and huge photo report sizes. We had a photo report with less than 100 pictures that was over 250 Mb as a pdf. Files of that size are literally breaking the claims management system we upload the reports to. It also greatly increases upload time as the adjuster sends the file into the office for processing. We have resorted to taking photos with the iPad’s camera, then doing a batch conversion Nehemiah’s importing into the ESX. We need a one-stop-shop in the mobile app, because as you probably know, time is an adjuster’s most valuable resource. Please make the app more functional! One additional comment: The scrolling dates/times for date of loss, inspection date, etc. is not user friendly as claims I often encounter are up to years old. Rolling that scroll wheel back years is an extreme effort of patience. Thank you all, I hope to see continued improvement of the app.
Review by harryhoody on Xactimate.