Great app but no customer support! – Dictionary Offline - Dict Box Review

The app itself is amazing! Being a professional medical and community interpreter, I have been using this app to build up my glossary and use it almost everyday. Love the offline function, able to create folders and save the word in multiple favorite folders. I use the traditional Chinese dictionaries; so far the translations have been accurate and available. In the event translation/definition is not available, there’s the helpful function to input own definition in the note section. The ONLY reason I did not give it 5-star is not the app itself (definitely a 5-star as far as the app is concerned) but the customer service for troubleshooting is non-existent! After paying $14.99 for the premium version, I expect app support. However, I emailed the “app support” several times and never once did I hear back from them. The earliest email I sent was almost a year ago! Right now my issue is the app is unable to import word lists from Dropbox- an available but unworkable function. I tried reinstalling the app, log in/out of Dropbox, tried on different Apple devices, etc. but issue remains unresolved. It’s an essential function for users to share their glossary lists. Also, I would like to suggest adding the capability to insert an image to each word. Hopefully their app support team, if it exists, can respond to my review...
Review by JaiC49 on Dictionary Offline - Dict Box.