Most challenging app to use – Emirates Review

This is my first time flying Emirates. I’ve flown all over the world on many different airlines, but have found the Emirates app to be one of the most difficult to use. I’m using an iPhone 8+ that has the current iOS, but everything from booking to setting up my Skywards account to buying my seats to checking in has been difficult. I ended up calling Emirates twice to purchase seats and then again to get my passport number entered as it wouldn’t take. And, the app kept entering my birthday in Skyward on the wrong day, too, so now I have to go through some convoluted process that can only be done from a PC to fix that. Meanwhile, I’m still not fully checked in, so guess that will happen at the airport. I’m no techno-peasant, so it isn’t user error. For what I’ve paid I sure expected better. This has been so frustrating!
Review by 3rdCultureGuy on Emirates.