Deceptive Marketing – Lubbock Avalanche-Journal Review

Signed up and paid in advance for a one year subscription and at the end of the seventh month, was billed for “past due” payments. On calling customer service, was told I’d “automatically” signed up for a “premium account” which meant they’d send me premium issues and those would be deducted from my annual subscription. I never asked for nor received any “premium” products to go along with the deductions from my annual prescription account. Customer service credited back the “premium” deductions for products I’d never ordered or received all the while arguing with me that it was clear in their original billing that unless I opted out, I was opted in. Nowhere on the receipt I printed when I originally ordered was there a single mention of this “premium “ account bs. When my actual one year subscription is up I will not renew. Oh and the paper has very little original local reporting.
Review by Lucesociator on Lubbock Avalanche-Journal.