Missing things ~ missing quests and missing ranking rewards – SWORD ART ONLINE:Memory Defrag Review

I am trying to finish multiple quests and it’s the journey of the dreamer swordsman and wizard. I am trying to do master+ challenges but I am unable to do it because it doesn’t give me the option to play master+. I have dominated master, but I need to get the sword fragments so I can get the four star weapon, but I can’t because two of the sword fragments are in master +, but master + isn’t there for me. Also for the Midgard maiden warrior midsummer event, I am currently ranked 11, however I didn’t receive my ranking rewards. I expect to receive compensation for all of the missing things I should have, (especially the master+ quest because it is not showing up to me, the highest quest rn is master for journey of the dreamer swordsman and wizard) my user id is 1064346853431
Review by SuperiorDefect on SWORD ART ONLINE:Memory Defrag.