Great customer service – Eko: Digital Stethoscope + ECG Review

I wrote a review with some of the shortcomings of the stethoscope/app and promptly received a response from the development team. It turns out that one shortcoming (the phone speaker audio) can’t really be fixed since it’s a speaker issue and not really an issue on the app’s part. The other one I mentioned, which was a loud noise after a recording playback finished playing through the stethoscope, was fixed very quickly. It turned out to be a known bug with some older models of the Eko Core, and I was immediately sent a replacement. The replacement was shipped without my needing to send the defective unit back first, since I would be without a stethoscope until the replacement arrived. I received the replacement unit within a few days, and I’ll now be sending back the defective unit free of charge. The audio bug seems to be gone, which is great, and it was a very easy process to fix the issue.
Review by ajsvet on Eko: Digital Stethoscope + ECG.