A sad loss – National Geographic Review

The awful new version of the app, which used to be a stellar example of how to transition from the printed to the digital medium, has not only ruined the reading experience for me but also, literally, stole all my previously purchased and downloaded issues of the magazine. I have to pay good money for each MB of internet use (I live in a place where internet is expensive and slow) and thus this loss is pretty much permanent for me. It goes without saying that I have requested to have my subscription cancelled, albeit the awful NGM customer service has not bothered to respond. What an awful loss of a once great publication. Incidentally, it must be the saddest, most soul-breaking job in the world to work in the tech support for this joke of an app. Constantly writing the same pointless, canned replies, knowing that every user of the app hates their guts. I feel truly sorry for whoever needs to be the spokesperson for one of the greatest missteps in NGM’s history.
Review by Piotr N on National Geographic.