Gift card fraud – World War Rising Review

I played this game because I was told I would receive a $25 amazon gift card for reaching level 12. I even received in game messages saying I was on track, and once I hit level 12, to wait 48 hours and the email address I used to sign up for the promotion would receive the gift card. This turned out to be a lie. When I contacted support about it, the informed me I was not a new user and didn’t qualify. This was surprising because I had never played this before. It turns out there were some hidden instructions that I had never been sent, and did not appear in any terms and conditions that were on ads or that I had received. In one of my emails to support, I used the following analogy: I have outlined to you why your stance is wrong. You cannot ignore the lack of data provided to the participant as a factor. Imagine the following situation: If you complete this race you will earn a gift card. Here are the steps. 1. Enter your name to begin. 2. You must go all of the way around the track. 3. You must complete the race within 14 minutes. If you do this, we will send you an email with your gift card. You even get a message half way through the race telling you once again that you just need to keep going, and to finish the race, then check your email. Now let’s say you do this, and you don’t receive your gift card. You would be concerned right? So you go talk to the race promoters and they tell you that you don’t qualify because you didn’t wear a red shirt. Did those instructions above tell you that you had to wear a red shirt? Of course not. No mention was ever made of a red shirt. The agent was repeatedly proved wrong using examples of your own documentation including screenshots and terms copied and pasted but refused to acknowledge this. I sent proof of everything I had received as far as the gift card promotion was concerned, and the stipulation that the agent gave NEVER appeared. He repeatedly told me I did not qualify for the card and simply refused to acknowledge that the documentation was lacking, so I am being punished for it. Either this is false advertising, an employee who simply does not care, and simply refuses to admit there was something wrong. Having worked in customer service most of my life, this was some of the worst I have ever received, so I decided to make some of the interactions public to make sure people are aware of the way this promotion is being handled, or how the customer service people treat users.
Review by DudeMaster12 on World War Rising.