Poor customer service – Elvenar - Fantasy Kingdom Review

I made a purchase and because of a game glitch, was shorted on my purchase. Upon contacting support, I was informed that it needed to be looked at by the main office to find out what happened and to ensure that it wouldn’t happen to another player. Ok. I understand that. I can even see the very good business sense in that. IT’S BEEN 10 DAYS!!!! I STILL HAVEN’T BEEN COMPENSATED WHAT I’M OWED. In fact customer service has taken the route of ignoring my emails. So much for good business sense. Their reply.... Thank you for contacting the Elvenar support team. We will send your ticket to our Community Management team, which will review your case and get in touch with you shortly. We would appreciate your patience in the meantime. Have a great day! Kind regards, Fornadia In-Game Support And Thank you for contacting support and we do apologize for the delay. Unfortunately in this case we will need our main office to look and verify what may have occurred because we do show that they were received and added to the building but that it didn't complete. Unfortunately we do need to know why this happened to prevent it from occurring again in the future. Thank you for your patience and I do apologize again. Kind regards, Ælfwine Community Manager Update.... I finally received compensation for the glitch. A month later. While I was given everything owed, it was rather disappointing it took a month.
Review by jofotrucker on Elvenar - Fantasy Kingdom.