Great unless you need to talk to customer service – Disney Magic Timer by Oral-B Review

If you never have to deal with customer support, this app is awesome. My 4 year old loves it and considers it a game. It actually made brushing fun for him. Then the app updated to add a new character that he wanted, and there’s a glitch in the Matrix whereby there’s no way to purchase it and use it. I contacted the support in the app to trouble shoot and fix it, and it’s turned out to be a massive annoyance. I received 3 automated messages from multiple people who apparently didn’t know anything about the correspondence from anyone else. When I brought this up, support literally tried to gaslight me and tell me that they don’t send automated messages at all, and they’ve not duplicated anything, until I sent them screenshots they asked for. Kind of strange that they don’t have a way to better keep track of who is sending emails to customers and then ask us to retrieve data they should be getting paid to find themselves. After getting the screenshots, yet ANOTHER person responded to me to say that they send multiple messages from multiple people in order to re-create the process when some, but not all users, are experiencing an issue. Wait. What?!? After over a week of frustrating communication like this, their glitch isn’t resolved and I’m supposed to just keep an eye out to see if it fixes itself magically without anymore trouble shooting or follow up. My rating is based on the frustrating experience with customer support through the app. Aside from one character not working, the rest of my experience with the app itself has been great.
Review by Disappointed one 2 on Disney Magic Timer by Oral-B.