Needs some work, and difficult to cancel – TinyTap: Kids' Learning Games Review

I signed up for the 1-week trial and cancelled this before the week was over. Or at least I thought I did, until I was charged for the full year. I logged into the website to cancel since going through the app wasn’t working (glitch on their part), but I’m now told I need to cancel through iTunes. Neither TinyTap or iTunes is willing to give me a refund. The games are okay, some are better than others. As others said, the navigation is not very intuitive and needs some work. It took me awhile to figure out how to download games to play offline. Even their own help articles are not accurate on how to do this. Im pretty disappointed with their customer service. I contacted them immediately after being charged. I understand it was partly my mistake for not knowing how to cancel the trial, but if I go through the app and hit the “cancel subscription” button, you would think that would...cancel the subscription. Reputable companies would understand this mishap and refund my money. *** After writing this review, they have agreed to refund my money through PayPal. I may give this app another shot if they clean up the UI and curate the content a bit.
Review by khanhsten on TinyTap: Kids' Learning Games.