It’s not a user connectivity issue... – Stellar Age: MMO Strategy Review

I’ve read half a dozen reviews going as far back as 9 months ago where a user reports the app freezing up during the tutorial and the developer response is that it’s the user’s connection dropping out. How would that explain that it happens to everyone at exactly the same point in the tutorial? Every time, it’s right after researching espionage. Tried it a dozen times including uninstalling and reinstalling. Game downloads fast, game starts up fast, breeze through the first steps and then no matter how long or short I wait, the next time I touch the screen after getting the reward for completing espionage research, the app freezes (doesn’t matter if I click on the highlighted map button or somewhere else). Your customers are people used to spending a lot of time playing games on their phones, and were aware if we’ve got connectivity issues. And they don’t present this consistently across users.
Review by QuacKC on Stellar Age: MMO Strategy.