Sorry excuse – Best Western to Go Review

From a Platinum Member - I’ve had this app for a number of years. It consistently rejects my attempts to login from mobile devices and I have to go through the hassle of resetting my password. I just did this again, May 2019. I inevitably have to end up calling best western to make the reservation which is OK because the rates are generally less over the phone and they are on the website. The only way I can get into my account reliably is through my web browser. And lastly, the app is “portrait only“ which stinks on my iPad. How tough can this be in 2019? Update: July 2019 - After numerous attempts through Customer Service, who are always very apologetic, to “reset my password” I can only access my account my account a short period of time before it no longer works. They suggested using my membership number, which is not exactly in the front row of my fading brain cells, but to no avail. I still have to phone the reservations number to get a room. Maybe they feel it adds a nostalgic personal touch. I hate to credit them with one star when my experience has been more like one candle.
Review by Mountain Mater on Best Western to Go.