Great workers, misleading app – Lugg - Moving & Delivery Review

My Lugg driver 5 STARS HE WAS AWESOME. This low review is not a reflection of my driver, it is a review regarding the app itself. Had to have something taken to my place I had the pick up from store set to 7-8 pm from there to my house was 25. They arrived early and started charging it as “labor at destination” before I even spoke to my driver. Definitely shaved off a solid $10 I honestly feel I shouldn’t have been charged. I only used the app due to the discount I have through home goods. To move my item which I could have carried but I couldn’t have fit in my car $36 was kind of pricey. There is no way that I can see on the app to adjust any of the pricing or info. The guy who moved my stuff was nice and very helpful. My original estimate cost was a decent amount cheaper than what I ended up paying, which sucked. I don’t think I’ll ever use this app again. More annoyed by the misleading/lack of info regarding charging and that my order was picked up earlier than I stated which caused me to not be able to meet my driver on time.
Review by seaceacee on Lugg - Moving & Delivery.