Where is customer support?? – Elvenar - Fantasy Kingdom Review

I’ve been playing for several months and you get somewhat addicted. The problem is my main city screen has gone black. All perimeter icons are full color and on the screen. All the other screens are in full operation. The “contact them” site is non responsive and when I go back to check for updates it shows problem resolved!! NOT! I have diamonds I have paid for just sitting there and can’t play the game. I’ve invested a fair amount of money and now I guess it’s a write off. Their ability to give directions on self help is so vague it is of no help at all. Update.... was eventually contacted and advised to delete and reinstall...instead I cleared out quite a few downloaded games, etc., restarted my iPad and got it back to working. The problem with the game ...or possibly me...is it is quite difficult to understand what you have to do to move ahead in the game. Eventually...in frustration you buy the diamonds when you are stuck, in order to move ahead, which can get expensive and out of hand. A few days later I decided to Kill the game all together, as I had spent nearly $100.00 in less than 2 months and that was while trying to be frugal. I was contacted this morning and asked if I wanted to update my review...so I did. This is just my take, I’m sure there are others still enjoying the game.
Review by SFH1819 on Elvenar - Fantasy Kingdom.