App needs work and customer service is lacking. – MyPaymentsPlus Review

The app doesn’t seem to always show the correct balance. I added funds because it said it was negative $1.30 on the general account for a water cup that was supposed to be free but they charged my kid for a water bottle and then it show plus $1.30 when it should have been updated to show $0 on general. The meal account had plenty of funds and I noticed an incorrect charge for an adult meal before so I called about that to and the lady had an attitude problem. I’ve also noticed incorrect charges for things my child didn’t purchase so I called and it was removed only for more incorrect charges to show up later. I never had this problem on the old app. Next year I’ll just send cash if this keeps up because who wants to be ripped off. I entered my card info on the old site and it had an option to store card and I chose not to only to find out they stored it anyways which is a big problem if their system is compromised. I tried to remove my card info and it wouldn’t delete it. Ridiculous!
Review by Matt_reviews on MyPaymentsPlus.