Would have been a long time customer. – Jet: Shopping Made Easier Review

I live in NYC and started using Jet to get my groceries delivered to me. My deliveries were fulfilled to my standard and priced well. I never had any real troubles with the items I received other than the extremely excessive packaging that would happen sometimes, which is really a hassle to dispose of; reusable packaging would be a nice implementation. Anyway, things were all ok until one day I updated the app before I was about to put through the purchase. When I went to check out I realized they started charging a $9.99 delivery fee without warning. Before this update if I met the purchase amount requirement (I think $50) I would get free “Scheduled Delivery.” It seems pretty drastic to start charging $10 for every delivery out of nowhere without even offering a monthly/annual membership option. I could’ve dealt with $4.99, but at $9.99 for every delivery it’s less expensive for me to get my groceries elsewhere. If Jet ever updates to a more appealing delivery policy or add a membership option I would come back, but for now I will look elsewhere for my everyday grocery needs.
Review by Teanna420 on Jet: Shopping Made Easier.