Great product - poor service - lost artwork – Artkive - Save Kids' Art Review

We love our photo book and impressed by creativity of laying out the artwork to capture the sweetness of our son’s first year of life artwork. The major issue is that for our personal experience, artkive did not use the centrally managed profile information to ensure artwork was being sent to the right home. I had changed our home address when I ordered our book, which arrived at the front door of our new home. Not even a week later I was emailed by artkive notifying me they sent the box to my old address. I responded and said it’s the wrong address and the follow on email informed me it was delivered to our old home. The artwork is not at our old home nor is it the responsibility of the new homeowner to keep track of our mail. I have tried, to no avail, to speak with someone about the matter. Artkive will not respond to my emails and I am absolutely gutted that I do not have the choice to dispose of my own child’s artwork rather it was decided for me with no resolution. Of course it comes with risk to entrust someone with such a task however, I had updated my information and the company did not reference my centrally located profile data. I wish you all the best with the service and don’t wish upon anyone else losing all of their baby’s footprint artwork ):
Review by Lizzyneeser on Artkive - Save Kids' Art.