Paid $15 and my purchased items never appeared – Poker World - Offline Poker Review

I submitted the issue to their Helpdesk. They asked for screenshots proving my purchase. I asked for clarification but didn’t hear back, possibly because it was a Friday. I figured it out on my own and provided the screenshots. No reply so far, but it’s the weekend now, so I’m hoping I’ll hear back soon. I’m blocked by a paywall and the items I purchased to get past the paywall never appeared. I understand the need for paywalls for free-to-play games, but I think it’s important that the developers prioritize fixing bugs such as this: If you’re going to block players from proceeding in a game until they pay, please make sure when I do pay, that my purchase is reflected in the app. Seems reasonable, right? I’m guessing it had something to do with a bad network connection, but who knows. Hopefully we can get the issue resolved soon.
Review by JuliannaB1983 on Poker World - Offline Poker.