Declined proof of residency – Ria Money Transfer: Send Money Review

First of all, I should have read the bad comments below before doing business with them. I regret it now. I created an account and transferred the money to my cousin. They made me wait 8 hours before someone got back to me to let me know the transaction was still pending needed more info from me for security purpose. You are the people of color and trying to send money, good luck with that! They then requested me to do simple five steps so they could approve my transaction. I provided them with my driver license, selfpic, front and back of my debit card, and proof of my residency they asked for. I was able to go online and snap shot the proof of residency of out my utility bill with the info included; billing statement, name, account number, and, address. They weren’t satisfied with that and wrote me back saying they would need a physical paper for proof of my residency and they could not use something I took a pic from online. I mean, I am out of the country and I need an emergent fund to help a family member, so no I can’t provide you the actually physical paper for proof of residency because I am out of the country. If you as a business don’t trust a loyal customer, I can’t trust you either. I can’t trust you to handle my money. I sent you all the legal documents and you still can’t use them to process and approve my transaction.
Review by inprove your business model on Ria Money Transfer: Send Money.