Needs a little improvement – YOOX Review

I am giving 5 Stars, but yet a little improvement needed. To customer service: there is shouldn’t be final sale option, it is illegal to force customers to keep the merchandise they have had purchased hoping that what is in the picture this is exactly what they going to receive. Few incidents had happened when the merchandise I have received were supposed to be new with no damages or defects, but delivered to me with color fading, some scratches all around, shoulder strap were missing. I have contacted customer service, they made me take a picture then send it to them, etc. My point is time is valuable, and I didn’t liked all this back and forth communications. YOOX have to come up with some better solutions respecting buyers time and effort . To app developers: would be nice to have as an option to save searching results or some kind of preferences to be saved within a profile. Other than this , great site for buying high end designers merchandise for affordable price.
Review by Lamzesik on YOOX.