Juno cheats drivers with fake surge in NYC – Juno - Driver Review

The app shows surge everywhere all the time but even if you accepted the request with surge you will only get the minimum amount that the city has imposed. Initially I thought it was by mistake I was not getting the extra surge fare. But once I called the customer service they made it clear that the surge was actually a fake one and they have different set of calculation where even after adding the surge value my fare going to be exactly the same as without surge. ??. How funny. Since then I stopped working for them. Here is the part of response I received as I requested to get me the response in writing. “In the ride you mentioned, you were paid an extra 1.24 to meet the TLC min fare. The surge is then calculated on the Juno fare. We still make sure that you receive a surge-- which after Juno's commission (which has not changed) and taxes, may appear that it is not much-- however, you did receive the fare that earned you more. We are still applying the surge to the fare, and it is not affected by the new TLC fare since this is a Juno feature.” The response clearly mentions I just got the minimum fare.I had accepted this trip with 30% surge. Dear juno, I don’t need to have any surge to get minimum fare. Since I am not making a single penny more, then what is the meaning of a surge for a hard working driver.Pls stop faking.
Review by muglan on Juno - Driver.