Terrible “Support” – Lucky Slots: Vegas Casino Review

Love the games, but so many glitches it really takes away from the fun. Also, while I understand that this is a free app, and of course there have to be ads, I don’t appreciate ads popping up in the middle of a spin, ads promising a free spin ending with an error message and no spin, etc., etc., etc. But I’ve kept playing because the games are fun. I’ve spent money buying extra coins, because the games are fun. That being said...yesterday I got for 1,000,000 credits in a “Super Spin.” In the 6 or so years I’ve played this game, that was a first! Except that, later, when I decided to play some of those credits, I opened up the app and they were gone. So I contacted their “support” group, hoping I’d have better luck than I did the last time I reported an issue. That time, it took several MONTHS for someone to get back to me. Well, they did respond in a more timely fashion this time. And they told me they’d reviewed my account, and saw no indication I’d hit that jackpot, and would therefore do nothing. In essence, they called me a liar. I’m deleting the app as soon as I post this review. I’ll never get the time I’ve wasted playing these games back, but I also refuse to give up any more of my time or money to someone who treats their long time customers so poorly.
Review by Cathy in Boston on Lucky Slots: Vegas Casino.