Customer support is horrible! – Uncharted Wars: Oceans&Empires Review

I have been playing the game for more than two years. Virtually, every time, I submit a concern, I get the form letter back expecting screenshots and provide more information. It took over six months before the game could be synced to an Android phone. It took more than six months for my players name to be changed and the tech had to make the change and a new email had to be provided. Frequently, the notifications for being attacked are not working, lately, completed quests are not being recorded and occasionally, troops are being attacked when under a peace shield. Each inquiry gets the same response. Provide screenshots. Since I don’t take a screenshot of every action, I take in the game, absolutely nothing happens. I enjoy the game but the service is lousy.
Review by Lefty11022012 on Uncharted Wars: Oceans&Empires.