Dishonest company – Vonage Mobile – Voice, Text, and Video Review

So, I paid them to have phone credit for calls made from my iPhone using their app. I had them on my iphone just in case my message units ran out on my iPhone using T-Mobile, as a backup. Well, yesterday, I tried to use them, but they said I had no credit on my account. Now, I never used that credit before and when I called today, the customer service representative said I had to use the app once every 6 months, or else, they will deduct $1.00 for every month that passes after that. So, in essence, they took my credit and pocketed it. Had I known this was their dishonest practice, I would have, of course, used the app at least once in a while, rather than as an emergency choice. They never sent me an email, no notice whatsoever. And none of this was written when you pay them to receive their service. Only after-the-fact; as in today….totally sneaky. Never again. (Oh, and customer service cannot give any credit for anything; please know that if you think they can do anything to make it right. They can't and won't.)
Review by Ish3333 on Vonage Mobile – Voice, Text, and Video.