Poor Support Communication – Fotor AI Photo Editor Review

I went to cancel my trial but there was no obvious way to do it on the app. So I contacted support and they told me I can only cancel on a desktop - and then said that I’d be charged for ending the trial. First off there was no payment, they do nothing to prompt you of this “payment” for a FREE TRIAL, and every time I messaged support, the person I talked to wouldn’t help me cancel my account, and kept making excuses. They freaked me out about having to pay something, and then when I told them I didn’t sign up to pay and didn’t receive any notifications, they avoided answering my direct question. They then contradicted themselves and all of a sudden didn’t know what I was talking about. Extremely wishy-washy and all I can say is, at least the support, that this app is poorly managed, regardless of if it has good features. I just never had such an annoying support person who obviously didn’t know what they were taking about and then confused me, claimed I owed money, then when I lashed back acted like they didn’t know what I was talking about. They couldn’t even tell me how to cancel it.
Review by Calanmoore33you on Fotor AI Photo Editor.