Glitches & Horrible Support – Vizmato: Video Editor & Maker Review

I love all the features in the app and how it’s designed. Well... until you actually get around to saving the video. Once you save the video, it’s like they put all the edits in a Yahtzee cup, shake em’ all up, then dump them back out into your video. In more generic terms, during the saving process for your videos, the edits get all switched up and put in completely random spots that make your saved video look absolutely terrible. The worst part is, I spent a good amount of time editing the video before I saved it. RIP to that time... I also paid a small sum of $5 to remove the watermark before I saved the video, expecting everything to work smoothly bc I mean how hard is it to save a video the way you want it to be saved? (In Vizmato’s case, it’s absolutely impossible) Once I came to this hard truth after trying 3 more times by making separate edits, I decided to contact Vizmato’s support to get my $5 back. Instead of simply being upfront with me, they began asking me all sorts of questions about what exactly went wrong during the saving process and eventually made me send them proof (this took a week and a half of emailing back and forth each day). And FINALLY after answering all their questions and sending them proof, they respond by telling me they can’t refund my money and that I will have to go through Apple support for that process. Vizmato stole time from me that I’ll never get back, and for that Vizmato... you can all go eat a sock. My experience with your Filipino support team was worse than when I got picked last at recess for kickball in the 3rd grade. With that being said, if they decide to stop sitting around twiddling their thumbs and make this VERY EASY fix to their app, I will gladly use it bc as I said in the beginning, I love the features and design of the app.
Review by Logan2045 on Vizmato: Video Editor & Maker.