Serious Disappointment – Annie Baby Monitor: Nanny Cam Review

I bought the full version of this app three years ago to monitor my first child. The app was buggy then, but worked relatively well for the year I used it. I recently welcomed my second child and began using the app again. It seemed that many of the bugs from three years ago had been resolved... until the most recent update. For two weeks I couldn’t log into the app. It didn’t recognize my credentials and threw an error when I tapped the password reset link. Today I was finally able to reset my password only to find that I get 30 minutes free monitoring before I have to re-pay for the app. ?‍♀️? Additionally, when I close the app and reopen it, I have to re log in. Customer supper has been virtually nonexistent. Users have been instructed to reach out to customer support with the assurance that issues will be “resolved in moments.” I sent an email about my initial login problems got a very generic canned response with useless troubleshooting tips, including the direction to try deleting and reinstalling the app. Currently, this app is unreliable and utterly useless as is their customer support.
Review by AllieMD7 on Annie Baby Monitor: Nanny Cam.