Disappointing customer service – Goldstar Events Review

After years of using goldstar for events I finally had to use their customer service after tickets I purchased as a gift for family members had to be relinquished when the entire family came down with the flu in December. After multiple attempts to contact customer service, albeit on the day of the performance, and getting nowhere, someone from customer service wrote back a few days later saying that they will not refund the $150 because the cancellation happened after the tickets were released. I just think that deadline should be clearly communicated to customers. I don’t need laments about how sorry they are I wanted understanding and a refund due to unpredicted illness, and no one could tell me their policy on cancellation due to illness.
Review by AlexandriaV on Goldstar Events.