Costa Rica Trip Winner - REP made it somewhat right – Rep - Influencer Marketing Review

During the first few weeks Rep was launched, I participated in their raffle and won a trip to Costa Rica that included airfare, excursions, and a beautiful beachfront condo in Jaco estimated to be worth $5k. I worked hard to refer as many people as possible to the app, and I was lucky enough to win after inviting probably close to 300 people to the app. I requested dates that were actually good deals as to be considerate and remove unnecessary expenditures on their part. But we were then told the condo was not available, but they will provide us other accommodation. No big deal, right? I’m flexible. They come back with a reservation at the WORST rated hostel in Jaco. A beach front private condo to the cheapest hostel available? That’s ridiculous. We then try to get them to at least let us choose the hostels we stay in. They booked the hostels, but really only paid for two nights out of the seven nights (for just dorm bunks), but the rest will have to be paid upon arrival. Since they weren’t able to pay for the other five nights, I asked if they could cover a rental car instead. Seems a fair trade, right? No response. It’s really disappointing when a company doesn’t uphold their promises. I was really gunning for Rep and excited to share them, but now I just feel cheated. So for that reason, REP has left a sour taste in my mouth, when I really wanted to be a cheerleader for them. Update: REP reached out to me after seeing this review, and agreed to pay for the hostels and rental car. I’m happy that we at least didn’t have to go out of pocket for the trip really, but my advice to REP, that you should treat your raffle winners like the rockstars they are, and it will speak volumes for your business. It would have been nice to receive comparable accommodations, but it was still an amazing trip and for that I am thankful.
Review by cassiegm on Rep - Influencer Marketing.