Still beta testing with no manual or customer support – TonePrint Review

I hate to say anything bad about TC Electronic, because I have nothing but respect for their hardware and think the idea of being able to program your own presets is nothing short of awesome... But, this software falls way short of what I would expect from a company that is in some ways, leaps ahead of the competition as far as innovation goes. So here are my beefs and a few humble suggestions: 1) You should be able to save TonePrints that you create and copy them from one device to another. I can’t believe they didn’t get this yet, but if you create something on your PC or iPad, there’s no way to copy that TonePrint to your iPhone. If nothing else gets fixed, get this one! 2) On the same line, it would be nice it if you could retrieve the TonePrints from the pedal so you could edit them again or just identify what was in that slot. I’ve already found that I’ll forget what voices are in what slots, once the editor is disconnected. 3) There’s no manual!!! This is maybe my biggest pet peeve. There’s absolutely no frigging manual. To top it off, the customer support at TC Electronic is awful. This could be remedied if they had some good documentation, but right now, there’s nothing. Technically, there are times when the TonePrint Editor and the pedal don’t sync up when connected by the USB cable, but I’m sure that’s in the manual, somewhere.
Review by Kokamo Jo on TonePrint.