Can’t reach customer care via AppleTV 4K app... – Gods Of Rome Review

The customer care feature Gods of Rome > Options > Customer Care has never worked. I select it. There’s a welcome screen offering three choices: [Cancel] [FAQ] [Contact form] There’s a menu list of issues: Purchase Issues Download/Install Issues Connection Issues Crash/Freeze/Loading Issues Gameplay Issues Progress/Items lost Bans/Cheaters So far, so good... When I select the specific issue I’ve been having for the last 15 days I get a “Sub-Issue” menu list: Quest/Mission Issue Event Issue In-Game Reward Not Received Guild/Faction/Legion Issue Leaderboard Issue Graphics Issue Other Pretty fancy — you’d think! But then, when I select my particular sub-issue, I’m asked to answer a bunch of question that lead to NO resolution... I’m asked to enter: Date of Download MM-DD-YYYY [continue] ✔️ Full Name [continue] ✔️ Email Address [continue] ❌ It does not matter how many times I fill out the questions, the form does not submit pass the email address screen... I log out and back in. Nothing changes. I restart my AppleTV. SAME thing all over again. I can’t play Special Events because the game continues to display the error message: “WARNING — this event is Finished. Look for new events starting everyday!” It’s been like this for 15 days already! FFS#%*!! How am I supposed to advance my fighters if I can’t get any nectar because I can’t access special events? This game no longer brings me any joy. A shame really. It has potential. But I believe the developers do not really care about the customer’s experience during gameplay. Just like they still haven’t fixed the issue with their other title, MC5. Perhaps one day, some clever engineer might even fix the bugs. Until then, I think I’m done spending money with Gameloft. Sincerely, A disappointed gamer.
Review by Patric Peter on Gods Of Rome.