Very bad business decision! – Wärtsilä iSailor Review

I have enjoyed your software for the last three years, and have found it to be very reliable and easy to use. I have used your charts to voyage up and down the east coast of the U.S. and also trips to Bermuda. The charts have proven very accurate and affordable - - up until now. The decision to go “subscription based” has caught many of us by surprise. The concept of buying a chart, and then having periodic updates was very appealing, and was a major factor in my decision to use your software. To change this support policy retroactively has made for many unhappy and disappointed customers whose ranks I have now joined. I would urge you to reconsider your business decision, and come up with a plan to rectify this current situation. If nothing is done in future revisions, I will be compelled to look for alternative navigation solutions, as I am sure many other loyal customers will also.
Review by A r k i e 1 on Wärtsilä iSailor.